Booking conditions
The airport office is OPEN 24 hours a day, 7 days a week.
An out-of-office fee of €15 will be charged for all bookings collected outside of office hours.
Standard opening hours
Monday to Friday
09.00 – 18.00
Saturday and Sunday
09.00 – 14.00
An out-of-office fee of €15 will be charged for all bookings collected outside of office hours. The fee is only payable for the collection, you can return the vehicle at any time free of charge!
Our rates include
fully comprehensive insurance, third party insurance, unlimited mileage, 24-hour roadside assistance and breakdown service, vehicle registration fees, vehicle maintenance and VAT.
Our rates exclude
Excess Waiver Options, Fuel supplied with the car, Baby Seat Hire, Satellite Navigation Systems, Special Cleaning.
Fuel Policy
We operate a prepaid fuel policy whereby cars are supplied with half or full tanks of fuel. Renters are advised to return vehicles empty as no refunds are given for unused fuel at the end of the rental.
Late Returns
Vehicles returned after the time or location stated in the rental agreement, regardless of the rental start time, will be given a one-hour grace period, after which a full day’s rental will be charged. Additional collection, administrative and after-hours fees may also apply if a vehicle is returned late without notice.
The same clause will apply to rentals completed at a location other than that stated in the rental agreement.
Vehicle Condition Upon Return
The vehicle must be returned in the same condition as when rented, except for expected dust, dirt and wear. Charges will apply to cars returned with wet upholstery and/or excessive dirt and stains requiring special cleaning. The minimum fee will be €50.
CREDIT/DEBIT CARD
You need a credit card to formalize the contract. VISA/MASTERCARD will be required and presented to cover any extras such as excess deposit, damage/loss of keys or extra days. Maestro and Electron cards are not accepted as a guarantee for payment only. Payments can be taken from any third party credit card but the renter will require a credit card in their name. Debit cards are not accepted for excess deposit for payments only. American Express cards and cash are not accepted.
* Debit cards are ONLY accepted when the customer purchases FDW insurance. This can be purchased at the collection when picking up your vehicle. This way you do not need a credit card.
CHIP AND PIN CARDS PLEASE MAKE SURE YOU HAVE YOUR PIN NUMBER AS WE CANNOT PROCESS ANY TRANSACTIONS WITHOUT YOUR PIN.
STANDARD RENTAL INSURANCE AND OPTIONAL INSURANCES
Collection requirements:
The renter must present a valid driver’s license and a credit/debit card in the renter’s name.
Age Requirements
Our standard policy covers drivers aged 23 or older with 2 years of experience.
Drivers aged between 70 and 75 will be charged €5 per additional day, drivers aged between 21 and 22 and over 75 will be charged €9 per additional day and drivers aged between 23 and 24 will be charged €5 per additional day.
DRIVERS.
There will be one main driver and you can add up to three additional drivers for a daily fee.
Full Damage Waiver (FDW) Insurance
The renter may optionally purchase Full Damage Waiver (FDW) insurance to waive 100% of the standard excess liability in the event of any damage/accident/theft/vandalism, etc.
The vehicle insurance policy is subject to strict terms and conditions, the most important of which are outlined below.
Excess deposit:
It varies depending on the car model, the value ranges between €1000 and €4000.
Deposit on 9-seater vehicles €3,800
Deposit on Renault Megane Convertible vehicles €3,500
Late arrival for reservation
Reservations will be held for one (1) hour after the reserved pick-up time unless you contact your Reservation Center to change your arrival time. One (1) hour after the reserved pick-up time, the reserved vehicle will be available for other customers. If you arrive at the location more than one (1) hour after the reserved pick-up time, we will attempt to provide you with a vehicle; however, availability cannot be guaranteed. There will be no refunds for deposits or rentals paid.
Accidents or Damage
The Renter must contact us at the first possible instance following any traffic accident or damage to the vehicle, no matter how minor or the manner in which the damage occurred. Our staff will assist and instruct the necessary procedure for legal and insurance requirements. The Renter will be required to file a police or traffic warden report and then visit our nearest location to compile an insurance claim and other required formalities. Payment of the applicable additional charge, claim administration fee (detailed below) or repair costs (depending on the circumstances) will be required immediately.
Failure to comply with the necessary formalities (report, insurance claim, etc.) at the first possible instance may automatically void the insurance coverage, making the Renter liable for all repair costs of the rental car and third parties, including loss of use of the vehicle while it is being repaired.
Collision Damage Waiver (CDW) Exceptions Collision
Damage Waiver insurance exempts the renter from paying an additional fee required to open an insurance claim. However, any damage to the following is not covered by vehicle insurance and is payable by the renter: Antenna, Trays, Car key, Damage to car lock, Personal belongings, GPS navigation systems, Loss or damage of keys, Windshield wipers, Glass, Mirrors, Wheels and tires, Tires, Spare key and jack, Hubcaps, Lights, Gas cap, Warning triangles, Damage to car upholstery, Extreme dirt on the car, Underbody damage, Damage due to negligence, Tire punctures and bursts, Fuel errors, Damage to child seats and baby seats, Discharged battery due to negligence.
Vehicle Damage
Our staff will inspect vehicles for existing damage prior to the start of the rental. Damage will be noted and marked on a Vehicle Damage Report which the renter will be required to sign upon pick up of the vehicle. Renters are urged to properly inspect the vehicle at the start and end of their rental and to notify our staff of any damage not noted on the damage report.
Any insurance option or deductible waiver purchased will automatically void if damage is not reported as described above.
Personal belongings
Any belongings left in the car during or at the end of the rental are the responsibility of the renter. We will not be responsible for any damage, loss or theft of belongings left in the rental vehicle.
Excess amounts for which renters are responsible are determined by the rental company and not the insurance company.
Infant Seat Rental
Infant seats, newborn baby seats and booster seats are available for rent for a daily fee.
Customers are advised that our staff does not place infant seats in the car. Infant seats must be installed by the renter.
24-hour roadside assistance and breakdown service
This service is provided by our contracted roadside assistance company and is offered free of charge with all our rentals. In the event of a breakdown, damage, puncture, mechanical breakdown, vehicle malfunction or any other reason requiring assistance, our contractors must be contacted to dispatch the required assistance. The telephone number is provided on the vehicle key tag.
Flat and Punctured Tires
24-hour roadside assistance contractors will provide assistance in replacing a flat tire with the spare wheel; however, tires, rims, and wheels are not covered by standard rental insurance. Tires, wheels, and/or rims damaged during the rental are the renter’s responsibility. A service fee will be charged.
Parking Tickets / Traffic Violations / Speeding Tickets
Parking tickets, traffic violations, speeding tickets, or infractions will be automatically charged to the renter’s credit card during or after the rental, either by the company or directly by local enforcement services. An administrative fee applies to any and all violations paid by the company on behalf of the renter.
Lost and Stolen Car Keys
Car keys are not covered by vehicle insurance. The renter is responsible for any loss or damage to the car key during the rental. In cases where a vehicle is locked inside the car or lost, a charge will apply for the delivery of the spare key and any work involved to replace the lost key. In the event that the car key is lost, the renter must file a police report and will be responsible for the cost of replacing, cutting and re-coding the key(s). A charge for loss of use of the vehicle may also apply as the vehicle cannot be rented without a spare key.
Late Pickups
No refunds will be given for rentals ended early, late pick-ups, no-shows, or cancellations made after the rental start date, even if cancellation protection is taken.
Early Returns Refunds
will not be offered for early returns.
COLLECTION FEE:
COLLECTIONS FROM VALLETTA FERRY TERMINAL WILL INVEST AN ADDITIONAL CHARGE OF €28.
CANCELLATION OF RESERVATIONS.
Reservations can be cancelled with a full refund up to 72 hours before the rental begins.
If the customer decides to cancel the car rental reservation at the time of pick-up, the customer will be charged the full amount of the rental fee as a cancellation fee.
Flight information
Flight information is required for all airport rentals. Maltafirst Car Rental will not be held responsible if a car is not ready for a customer on arrival if the correct flight information has not been provided.
Car models:
The vehicle shown in the photo is a sample only. Maltafirst Car Hire does not guarantee an exact match with the make/model seen in the photo.
Jurisdiction.
This contract shall be governed by and construed in accordance with the law of the land in which it is signed. Issues arising under the contract between the Tenant and the Landlord are within the jurisdiction of the Courts of the leasing company’s registered office. Booking conditions on this website
Booking Information
To make a reservation, you must complete our easy-to-follow booking form, which is protected with the latest encryption technology. Once we receive your form, we will confirm your reservation, subject to availability, by sending you a confirmation voucher and invoice by email.
Vehicle Capacity and Fitness to Drive
Under no circumstances are you permitted to carry more passengers than the vehicle you hire is legally registered to carry, and if you do so your insurance may become invalid. The number of seat belts (and passengers) is stated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be liable if you are unable to fit all of your luggage into a vehicle. It is your responsibility to choose a trip that is within your capabilities. A vehicle supplier may refuse to accept any additional luggage.
