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Booking terms

 

Vehicle delivery & collection
We offer a vehicle delivery and collection service to Hotels in Malta for no charge.

Our rates include
Comprehensive insurance, Third party insurance, unlimited mileage, 24hr road assistance and breakdown service, road licensing fees, vehicle maintenance and V.A.T.

Our rates exclude
Excess waiver options, fuel supplied with the car, hire of baby seats, satellite navigation systems, special cleaning.

 


Fuel Policy
We operate a prepaid fuel policy whereby cars are supplied with a half or full  tank of fuel. Renters are advised to return vehicles empty as no refunds are given for unused fuel at the end of the rental.

Late returns
Vehicles returned later than the time or place stipulated on the rental agreement contract, irrespective of the time of commencement of rental, will be given a grace period of one hour, after which a full day's rental will be charged. Additional collection fees, administrative and out of hours charges may also be applicable if a vehicle is returned late without prior notice.
The same clause will apply to rentals terminated at a different location than stipulated on the rental contract.

Condition of vehicle on return
Vehicle must be returned in the same condition as when rented except for expected dust, dirt, wear & tear. Charges will apply to for cars returned with wet upholstery and/or excessive dirt and stains requiring special cleaning. The minimum fee will be €50.

CREDIT/DEBIT  CARD
You need a credit card to formalize the contract. The customer can pay in cash, but VISA /MASTERCARD will be required to cover any extras such as excess deposit, damage/loss of keys or extra days. Maestro and Electron Cards are not accepted for guarntee only for payment.  Payments can be taken from any third party credit cards but the hirer will require a Credit Card on his/her name.  Debit cards are not aceepted for excess deposit only for payments. American Express Card are not accepted.


STANDARD RENTAL INSURANCE AND OPTIONAL INSURANCES

 



Requirments on collection:

Hirer must present a valid driving license and credit / debit card on hirers name.

 

Age Requirements
Our standard policy covers drivers 23 years of age and over and 2 years experience.

Drivers Over 70 years and Drivers Under 25 years will be charge €5 per day extra.


DRIVERS.
There will be a main driver , and you can add up to three additional drivers with a charge per day


Full Damage Waiver (F.D.W) Insurance
The renter may optionally purchase Full Damage Waiver insurance (F.D.W) to waive 100% of the standard excess liability in case of any damage / accident / theft / vandalism etc.
The vehicle's insurance policy is subject to strict terms and conditions, most important of which are outlined below

 

Excess Deposit:

Varies depending on car model value is between €1000 to €1800. 

 

9 seater vehicles deposit €1800

Accidents or Damages
The Hirer must contact us at the first possible instance following any road accident or damage to the vehicle no matter how minor or the way the damage occurred. Our staff will assist and instruct the necessary procedure for legal and insurance requirements. The Hirer will be required to file a police or traffic warden report and then visit our nearest location to compile an insurance claim and other required formalities. Payment of the applicable excess charge, claim administration fee (detailed below) or repair costs (depending on the circumstances) will be required right away.
Failure to complete the necessary formalities (report, insurance claim etc...) at the first possible instance may automatically void insurance cover making the renter liable for all repair costs of the rented car and third parties, including loss of use of the vehicle whilst it is being repaired.

Exceptions to the Collision Damage Waiver (CDW)
The full damage waiver insurance exempts the renter from paying an excess charge required to open an insurance claim. However any damage to the following is not covered by the vehicle's insurance and is payable by the renter: Antenna, trays, car key, damage to car lock , personal belongings, GPS Navigation systems, loss or damage to keys , windshield wipers, glass, mirrors, wheels& rims, tires, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, flat battery due to negligence.

Vehicle damages
Vehicles will be checked for existing damages by our staff prior to commencement of rental. Any damages will be noted and marked in a vehicle damage report which the renter must sign when collecting the vehicle. Renters are urged to check the vehicle properly at the start and the end of their rental and to notify our staff of any damage not found on the damage report.
Any insurance or excess waiver option purchased will automatically be voided if damages are not reported as outlined above.

Personal belongings
Any vehicles left in the car during or at the end of a rental are the renter's responsibility. We will not be held liable for any damage, loss or theft of any belongings left in the rented vehicle.
The excess amounts for which renters are responsible are determined by the rental company and not by the insurance company.

Baby Seat Hire
Child seats, newborn baby seats and child booster seats are available for hire at a daily charge.
Clients are advised that our staff do not fit baby seats in the car. Baby seats must be fitted by the renter.

24hr Road assistance & breakdown service
This service is provided by our contracted road assistance company and is offered free of charge with all our rentals. In case of any breakdown, damage, flat tyre, mechanical fault, vehicle malfunction or any other reason requiring assistance, our contractors are to be contacted to send the required assistance. The phone number is provided with the vehicle key tag.

Flat & punctured tyres
The 24hr road assistance contractors will provide free assistance to replace a flat tyre with the spare wheel; however tyres, rims and wheels are not covered by the standard rental insurance. Tyres, wheels and/or rims damaged during rental are at the renters' expense.

Parking tickets / Traffic violations /Speeding Fines
Any parking tickets, traffic offences, over speeding fines or contraventions will automatically be charged to the renter's credit card during or after time of rental either by the company or directly by the local enforcement services.An administration fee applies to any and each contraventions paid by the company on the renter's behalf.

Lost & stolen car keys
Car keys are not covered by the vehicle's insurance. The renter is responsible for any loss or damage to the car key during rental. In cases where a vehicle is locked inside the car or lost a charge will apply for delivery of the spare key and any work involved to replace the lost key. In the event that the car key is lost, the renter is required to file a police report and will be responsible for the cost to replace, cut and recode the key(s). A charge for loss of use of the vehicle may also apply since the vehicle cannot be rented out without a spare key.

Delayed Collections
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.

Early Returns
No refund will be offered for early returns.

 

CANCELLATION OF BOOKINGS.

 

If the client decides to cancel the car on pick up or delivery a cancellation fee of 25 EUR will apply.

 

If bookings are cancelled on collection or with less then 24hours of collection no refunds will be given.

Flight Information

Flight information is required for all airport rentals. Maltafirst car rental will not be held responsible if a car is not prepared for a client on their arrival should the correct flight information not have been provided.


Car Models:

The vehicle shown in the photo is only a sample. Maltafirst Car Hire does not guarantee an exact match to the Make / Model seen in the photo.

 

Jurisdiction.
This agreement shall be governed and construed in accordance with the law of the land on which it is signed.The questiones that arise under the contract between the Lessee and the Lessor are within the jurisdiction of the Courts for the registered office of the leasing company.Terms of booking on this website

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.


Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you

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